FAQs

Store Location

You have arrived! The Image Collection is an online store based out of Georgia. We currently do not have a physical retail location and we operate exclusively online. Currently we are in the office every day from around 9-5 Eastern Standard time and we respond to all emails and requests typically within a couple hours. We make every effort to respond to ALL emails within less than 24 hours. If for some reason you do not see a response from us, then something probably happened with the E-Mail. We suggest using the Contact Us Page instead of sending us a direct email in case our system marks your E-Mail as SPAM. Please check your SPAM folder for our responses, unfortunately our responses end up in many people's SPAM folders. It will most likely come from Info@TheImageCollectionInc.com or Sales@TheImageCollectionInc.com.

 

Can’t Find What You Are Looking For?

We are adding new products weekly. If you are looking for something you cannot find on The Image Collection, please email or contact us through our website. We might be getting the product you are looking for soon or we might be able to find it for you or point you in the right direction.

 

Bulk Ordering

Please email us or fill out our Contact Form online with the product / item number, quantity you are looking for, and other information that would be needed so we can get you a custom quote.

 

Production Time

We offer so many different customized products that our turn around time varies. Our standard processing time is 7-10 business days (excluding Saturday & Sunday) once the order is placed and everything is finalized, but it could take longer depending on the product. If you need an order by a specific date, please be sure to include those details with your order.

 

Color Variation

Due to color rendering constraints on the Internet, colors may look somewhat different depending on the settings of your computer monitor or phone screen. The colors shown on our site and our proofs are not exact, but they are a very close representation. Please keep this in mind when ordering. If you have any questions or concerns, please feel free to contact us.

 

Pigment Dyed Products

Pigment dye is a process where the dye is applied to a finished garment. The dye sits on top of the fibers rather than embedding itself deep into the fibers. The result is a product with a soft hand that will soften over time. During each wash cycle, a little bit of the dye washes out resulting in a very soft garment that has that “lived-in” look and feel. These garments are designed to fade over time.

 

With garment dye, subtle variations from dye lot to dye lot are to be expected. Each garment is unique to itself. We do recommend washing separately in cold water. The pigment dyeing process will result in color loss during the first washings.

 

Care Instructions

We recommend washing all screen-printed products inside out, separately in cold water.